Welcome to RANO. These Terms and Conditions (“Terms”, “Terms of Service”, or “Agreement”) govern your use of our official website, including all information, tools, products, and services available through this site. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this Agreement, you may not access the website or use our services.

Agreement to Our Legal Terms

These Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and RANO (“we,” “us,” or “our”), concerning your access to and use of our website and services. By accessing the site, you represent that you have read, understood, and agree to be bound by all of these Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE WEBSITE AND MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms, you represent that:

You are at least the age of majority in your jurisdiction of residence

You have the legal capacity to enter into this Agreement and comply with these Terms

All registration information you submit will be true, accurate, current, and complete

You will not use our products for any illegal or unauthorized purpose

You will not transmit any viruses, worms, or code of a destructive nature

We reserve the right to refuse service to anyone for any reason at any time.

General Conditions

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks, and may be changed to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

Products and Orders

Product Descriptions and Pricing

We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor’s display will be accurate.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without notice. We shall not be liable for any modification, price change, or discontinuance of any product or service.

Order Acceptance and Limitations

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, same credit card, or same billing/shipping address.

In the event we make a change to or cancel an order, we will attempt to notify you via the contact information provided at the time the order was made.

Accuracy of Billing Information

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information except as required by law.

Returns and Refunds

Our return and refund policy is designed to ensure your satisfaction with every RANO product. Please review our policy carefully:

Return Conditions

You have 7 calendar days to return an item from the date you received it

Items must be in their original condition and packaging

Original receipt or proof of purchase is required

Exceptions and Limitations

Products that have been customized, modified, or personalized cannot be returned

Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return

We reserve the right to limit or refuse returns at our discretion

Process

Contact our customer support team at service@ranoofficial.com

You will receive return instructions and a return authorization number

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error

Defective Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for replacement or refund in accordance with applicable laws and manufacturer warranties.

Intellectual Property Rights

Our Intellectual Property

We are the owner or licensee of all intellectual property rights in our website and services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright, trademark, and other intellectual property laws in China and around the world.

Your Use of Our Content

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access the website and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use.

No part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

Any breach of these Intellectual Property Rights will constitute a material breach of these Terms, and your right to use our Services will terminate immediately.

Your Submissions

By sending us any question, comment, suggestion, idea, feedback, or other information about our products or services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. We shall own the Submission and be entitled to its unrestricted use for any lawful purpose without acknowledgment or compensation to you.

You warrant that your Submissions are original to you and do not infringe any third party’s intellectual property rights.

User Representations and Obligations

By using our website, you represent and warrant that:

You will maintain the accuracy of your registration information

You will not access the website through automated means (bots, scripts, etc.)

You will not use the website for any illegal or unauthorized purpose

Your use of the website will not violate any applicable law or regulation

Prohibited Activities

As a user of our website, you agree NOT to:

Systematically retrieve data or content to create any collection, compilation, or database without our written permission

Circumvent, disable, or interfere with security-related features of the website

Disparage, tarnish, or otherwise harm RANO or our services

Use any information obtained from our website to harass, abuse, or harm another person

Upload or transmit viruses, Trojan horses, or other malicious code

Engage in unauthorized framing of or linking to the website

Collect or harvest information about other website visitors

Take any action that imposes an unreasonable load on our infrastructure

Third-Party Links and Tools

Our website may contain links to third-party websites or provide access to third-party tools over which we neither monitor nor have control.

We provide access to such tools ”as is” and “as available” without any warranties or representations of any kind. Any use of optional third-party tools is at your own risk and discretion.

Third-party links may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials, products, or services. We shall have no liability for any harm or damages related to the purchase or use of goods, services, or resources available through third-party websites.

We strongly encourage you to become familiar with the terms and practices of any linked website before engaging in any transaction.

User-Generated Content and Comments

If you submit comments, reviews, or other materials (“Comments”), you agree that:

We may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments you forward to us

We are under no obligation to maintain Comments in confidence, pay compensation for Comments, or respond to Comments

Your Comments will not violate any right of any third-party, including copyright, trademark, privacy, or other proprietary rights

Your Comments will not contain libelous, unlawful, abusive, or obscene material

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

Privacy and Personal Information

Your submission of personal information through our website is governed by our Privacy Policy, which is hereby incorporated by reference into these Terms. By agreeing to these Terms or by using the website, you expressly consent to the collection, storage, use, and disclosure of your information according to the Privacy Policy.

Disclaimer of Warranties

THE WEBSITE, CONTENT, AND ALL PRODUCTS AND SERVICES OFFERED ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, RANO AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

The website will be uninterrupted, secure, or error-free

The results obtained from using the website will be accurate or reliable

Any errors in the website or services will be corrected

The quality of any products, services, or information obtained will meet your expectations

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RANO, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your use or inability to use the website or services

Any conduct or content of any third party on the website

Any content obtained from the website

Unauthorized access, use, or alteration of your transmissions or content

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCTS GIVING RISE TO THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold harmless RANO, our officers, directors, employees, agents, and representatives from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to:

Your use of the website or services

Your violation of these Terms

Your violation of any third-party rights, including intellectual property rights

Your violation of any applicable laws or regulations

Any content or Submissions you provide

Termination

We may suspend or terminate your access to the website and services at any time in our discretion and without prior notice for any reason, including but not limited to breach of these Terms.

Upon termination, your right to use the website will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law and Dispute Resolution

These Terms and your use of the website shall be governed by and construed in accordance with the laws of the People‘s Republic of China, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of the website shall be submitted to the exclusive jurisdiction of the courts located in [Shanghai/Your City], China.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the website at any time or for any reason at our sole discretion without notice.

We do not guarantee that the website will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the website at any time or for any reason without notice to you.

Age Restrictions

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. Persons under the age of 16 are not permitted to use or register for our services.

If we determine that a person under the age of majority has provided personal information, we will delete that information as soon as practical.

Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and RANO and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.

No Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent.

Electronic Communications

By using the website, you consent to receive electronic communications from us and agree that electronic communications satisfy any legal requirement that such communications be in writing.

Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

RANO Customer Support

Email: service@ranoofficial.com