Thank you for shopping at rano. If you are not entirely satisfied with your purchase, we’re here to help

At rano, we are dedicated to maintaining stringent product quality control and ensuring a pleasant shopping experience for our consumers

Order Cancellation Policy

We regret to inform you that we cannot accept any cancellations once an order has been shipped

Returns

 You have 7 calendar days to return an item from the date you received it

 Returns are accepted exclusively for products that remain in their original, factory-sealed packaging. Your item needs to have the receipt or proof of purchase

Once the seal is broken or the packaging is opened, the item cannot be returned or replaced unless a quality defect is present

If your item has a manufacturing defect or was damaged during shipping, or your received item does not match the order, please email us : service@ranoofficial.com

within 24 hours

Return Process

To request a return, please:

contact our customer service via email, providing your order number and proof photos or unboxing video of the product’s condition. Our customer service team will follow up for verification and handle your case accordingly

Once your return request is approved, you will be provided with the return address

For a seamless return experience, please ensure all items are securely repackaged prior to shipment. Please note that returns submitted without prior authorization will not be accepted

Shipping Costs

 If the return is due to an error on the part of rano, shipping costs will be covered by rano.

If the return is due to the customer’s own reasons, shipping costs will be the customer’s responsibility

Refunds & Exchanges

 Upon receipt of your returned item, we will conduct an inspection and send you a confirmation of its arrival. Following the inspection, we will promptly update you on the status of your refund. If approved, the refund will be processed to your original payment method. Please allow several days for the credit to appear, as processing times vary by your card issuer

If you want to exchange an item for an alternative, please contact us via email

Please note that return shipping costs are at your own expense

Non-Returnable Items

 Please note that returns and exchanges are not accepted for the following:

-products that show signs of use

-items damaged as a result of customer mishandling

-promotional, discounted, or clearance merchandise (unless a manufacturing defect is present)

Thank you very much for choosing RANO. If you have any further questions, please feel free to contact us via email：service@ranoofficial.com. Our customer service team will get back to you within 72 hours. Your patience and understanding would be much appreciated