Shipping Policy

This Shipping Policy explains how we process, fulfill, and deliver your orders. By placing an order on our official website, you agree to the terms outlined in this policy.

Order Processing Time

  • Standard Orders: Usually processed within 1–2 business days after payment is confirmed.
  • Expedited Orders: Processed within 24 hours.
  • Custom or Personalized Items: May require additional processing time.

Shipping Methods, Transit Times, and Costs

We partner with trusted shipping carriers to deliver your RANO products safely and efficiently. The final shipping method, transit time, and cost will be displayed at checkout based on your shipping address

Shipping Method   Estimated Transit Time   Shipping Cost

Standard Shipping   3–8 business days    Calculated at checkout

Expedited Shipping 1–3 business days     Calculated at checkout

Other Shipping       7-21 business days      Calculated at checkout

Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery destination

Selected shipping method

Order weight and dimensions

Free Shipping: We offer free standard shipping on orders meeting a minimum purchase threshold. The threshold amount will be clearly displayed on our website and at checkout.

Order Tracking

Once your order has been shipped, you will receive:

Shipping Confirmation Email: Contains your tracking number and a link to track your shipment

Tracking Updates: You can monitor your order status directly on our website via the “Track My Order” page, or through the carrier‘s official tracking portal

Tracking Information

Activation Delay: Tracking numbers may take 24–72 hours to reflect real-time updates after shipment

Inquiries: If your tracking information has not updated within 72 hours, or if you experience any issues tracking your order, please contact our customer support team at： service@ranoofficial.com

Customs, Duties, and Taxes

For international shipments, your order may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are not included in our product pricing or shipping fees. During checkout, the applicable sales tax will be added according to the customer’s shipping address

Responsibility: The recipient is responsible for all applicable customs duties, taxes, and clearance fees

Customs Delays: We have no control over customs processing times, which may delay delivery

Non-Payment of Duties: If you refuse to pay customs charges and the package is returned to us, we reserve the right to deduct return shipping costs and any related fees from your refund

Important Notes

Delivery times are estimated and may vary due to weather, holidays, or carrier delays.

Please ensure your shipping address is correct; incorrect addresses may result in delivery delays or additional fees.