Welcome to RANO. This Privacy Policy explains how RANO (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information when you visit our official website, place orders, or interact with our brand. We are committed to protecting your privacy and ensuring transparency in how we handle your data.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

Create an account on our website

Place an order for our water bottles or other products

Subscribe to our newsletter or marketing communications

Participate in promotions, surveys, or contests

Contact our customer support team

The types of information we may collect include:

Contact Information: Name, email address, phone number, shipping address, and billing address

Account Information: Username, password, and order history

Payment Information: Payment method details (processed securely through our third-party payment processors)

Communications: Any messages, inquiries, or feedback you send to us

Information Automatically Collected

When you visit our website, we automatically collect certain technical information to enhance your experience and improve our services . This may include:

Device Information: IP address, browser type, operating system, device model, and language preferences

Usage Data: Pages visited, time spent on pages, links clicked, search queries, and referring website URLs

Location Data: General geographic location based on your IP address

This information helps us understand how visitors interact with our site and identify technical issues.

How We Use Your Information

 We process your personal information for the following purposes :

Order Fulfillment: To process and deliver your orders, manage payments, arrange shipping, and handle returns or exchanges

Account Management: To create and maintain your account, authenticate your identity, and provide account-related services

Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance

Marketing Communications: To send you promotional materials, product updates, and special offers (only with your consent, where required by law). You may opt out at any time

Website Improvement: To analyze usage trends, monitor site performance, and enhance user experience

Security and Fraud Prevention: To protect our website, customers, and business from fraudulent activities and security threats

Legal Compliance: To comply with applicable laws, regulations, and legal obligations

Legal Basis for Processing (GDPR Compliance)

 For users in the European Economic Area (EEA), the United Kingdom, or other jurisdictions requiring a legal basis for data processing, we rely on the following grounds :

Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., processing orders and providing customer service)

Legitimate Interests: Processing serves our legitimate business interests, such as improving our website, marketing our products, and preventing fraud, provided these interests do not override your rights and freedoms

Consent: Where you have given explicit consent for specific purposes (e.g., receiving marketing emails). You may withdraw consent at any time

Legal Obligation: Processing is required to comply with legal or regulatory obligations

Sharing Your Information

 We do not sell your personal information. However, we may share your data with trusted third parties to operate our business:

Service Providers: Payment processors, shipping carriers, email delivery services, IT hosting and maintenance providers, and analytics platforms

Marketing Partners: Platforms that help us send promotional communications and manage advertising campaigns

Legal Authorities: When required by law, court order, or government regulation, or to protect the rights, property, or safety of RANO, our users, or others

We require all third-party service providers to maintain appropriate security measures and process your information only in accordance with our instructions.

Cookies and Tracking Technologies

 We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and remember your preferences .

Types of Cookies We Use:

Necessary Cookies: Essential for website functionality, such as authentication, security, and session management. These cannot be disabled

Analytics/Performance Cookies: Help us understand how visitors interact with our site  to improve functionality and content

Functional Cookies: Remember your preferences, such as language and region settings, for a personalized experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

International Data Transfers

 RANO operates globally, and your personal information may be transferred to, stored, or processed in countries outside your country of residence, including countries that may have different data protection laws .

When we transfer your data internationally, we take appropriate safeguards to ensure your information remains protected, such as:

Implementing standard contractual clauses approved by the European Commission

Ensuring our service providers are compliant with applicable data protection regulations

Data Retention

 We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law .

Account Information: Retained as long as your account remains active and for a reasonable period afterward to comply with legal obligations

Order Information: Retained for business record-keeping and warranty purposes

Marketing Data: Retained until you unsubscribe or request deletion

When your data is no longer needed, we will securely delete or anonymize it.

Data Security

 We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction . These measures include:

Encryption of data during transmission (SSL/TLS)

Secure server infrastructure and access controls

Regular security assessments and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

Your Privacy Rights

 Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete data

Deletion: Request deletion of your personal information, subject to legal limitations

Restriction: Request restriction of processing your data in certain circumstances

Data Portability: Request to receive your data in a structured, commonly used format

Objection: Object to processing based on legitimate interests or direct marketing

Withdraw Consent: Withdraw previously granted consent at any time

How to Exercise Your Rights

To exercise your rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request within the timeframe required by applicable law.

For users in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

Children‘s Privacy

 Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete such information promptly .

Do-Not-Track Signals

 Our website does not respond to Do-Not-Track (DNT) signals, as no uniform standard for processing such signals has been established. You can manage tracking preferences through your browser settings and cookie controls .

Updates to This Privacy Policy

 We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date .

We encourage you to review this policy periodically for any updates. Your continued use of our website after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

RANO Customer Support

Email: service@ranoofficial.com

We are committed to addressing your inquiries promptly and transparently.